At J Mart Limited, we aim to deliver your orders quickly, safely, and efficiently.
Order Processing
All orders are processed within 1–2 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Please note:
- Processing times may vary during busy seasons or promotional periods
- Customers will be notified if there are significant delays
Delivery Times
United Kingdom
Estimated delivery time: 3–7 working days
International Shipping
Estimated delivery time: 7–14 working days
Delivery times are estimates and may vary depending on courier services, customs procedures, and destination country.
Shipping Costs
Shipping charges are calculated at checkout based on your location and order size.
Free UK Shipping
We offer free shipping on orders over £350.
Orders below this amount will incur standard delivery charges.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing:
- Tracking number
- Courier information
- Delivery tracking link
Please allow some time for tracking information to update.
Customs & Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Courier service disruptions
- Weather conditions
- Customs processing
- High order volumes
- Public holidays
J Mart Limited is not responsible for delays caused by external shipping providers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not liable for failed deliveries or delays caused by incorrect or incomplete addresses.
Contact Us
For shipping-related questions, please contact:
J Mart Limited
Email: info@jmartlimited.com
Phone: +44 7361 372983
Address: 2A Alberton Rd, England, BS16 1HH, Bristol, UK