At J Mart Limited, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Original tags and packaging must be included
- Proof of purchase or order confirmation is required
Once your return is approved, instructions for returning the item will be provided.
Exchanges
We offer exchanges for:
- Different sizes
- Alternative colours
- Product replacements (subject to availability)
Exchanges are processed once the original item has been received and inspected.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned or exchanged unless faulty. These may include:
- Earrings
- Personal accessories
- Beauty-related items
- Clearance or sale items
We also cannot accept:
- Used or damaged products
- Items returned without original packaging
- Products returned outside the return period
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos and order details.
We will arrange a replacement, exchange, or refund where applicable.
Refunds
Once your returned item is received and inspected, refunds will be processed within 5–7 working days to the original payment method.
Please note:
- Shipping charges are generally non-refundable
- Processing times may vary depending on your payment provider
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty
- The wrong item was sent
- The product arrived damaged
We recommend using a tracked delivery service, as J Mart Limited is not responsible for lost return parcels.
Contact Us
For return or exchange requests, please contact:
J Mart Limited
Email: info@jmartlimited.com
Phone: +44 7361 372983
Address: 2A Alberton Rd, England, BS16 1HH, Bristol, UK